Help Center
Find detailed answers to the most common questions about betting, bonuses, deposits, withdrawals, and your account — all in one place, in plain English.
The most frequently asked questions at a glance
Click on a question to expand the full answer
At Jatbaaz, when a match is cancelled or abandoned before completion, bet settlement depends on the sport and the specific circumstances. The general rules are:
Tips: If you have any doubts about how a bet was settled, check the status on your Betting History page. If it hasn't been updated within 48 hours, contact support with your TrxID.
Jatbaaz offers a wide range of cricket betting options — from straightforward match winner bets to Over/Under, toss, and player performance markets. Here's how to get started:
Popular cricket betting types:
IPL & BPL Specials: These two tournaments offer the widest range of betting options — you can bet on runs per over, no-balls, wides, and more.
At Jatbaaz, your betting records and transaction history are stored separately — you'll find them in two different places:
To view your betting history:
To view your financial transaction history:
Please note: Betting history typically shows the last 90 days. If you need records older than that, email our support team — we can provide a report for any specific time period.
There are two types of rules for updating account information — some details you can change yourself, while others require help from support:
You can change this yourself:
Changes must be made through support:
When contacting support, providing the mobile number registered to your account and your approximate registration date will help speed up the process.
Yes, Jatbaaz's referral program benefits both parties. Here's how to earn your referral bonus:
General terms for the referral bonus:
To check current offers: The exact amount and terms of the referral bonus may change from time to time — for the most up-to-date information, Promotions Page View.
The Jatbaaz welcome bonus is for new members only — up to 100% on your first deposit (maximum ৳5,000). Here's what you need to do to claim it:
Please note:
If you haven't received your bonus, wait 30 minutes. If it still hasn't arrived, contact support with your deposit TrxID.
Yes, Jatbaaz works fully in a mobile browser — downloading the app is not required. The site is built with a mobile-first design, so you get the full experience even on a small screen.
What you can do on the browser:
Browser vs. App — the difference:
For the best experience, use Chrome or Firefox. You can also open Jatbaaz in your browser and tap "Add to Home Screen" to get an app-like shortcut.
Recommendation: Regular players are better off downloading the app — but for occasional use or checking in on someone else's phone, the browser works just fine.
New users on online betting platforms often have the same questions running through their heads — how to claim a bonus, what to do if a deposit fails, whether they'll get a refund if a match is cancelled. Jatbaaz's FAQ page was built to answer all of these in one place, so you can find solutions without having to contact support.
The questions on this page are based on what real users ask most. For cricket betting, people often want to know what types of bets are available and how odds work. On the financial side, the most common questions are about how long deposits take to arrive and how long withdrawals take to process.
Bonuses are worth explaining in a bit more detail, as this is where most confusion tends to arise. The welcome bonus is straightforward to get — it activates automatically on your first deposit, or via a promo code. However, you can't withdraw it directly — it only becomes withdrawable once you've wagered a specified amount. A lot of people get frustrated without understanding this wagering requirement, but it's really not complicated — the exact multiplier is clearly stated on the promotions page.
A lot of users also have questions about the referral program. Bringing a friend to Jatbaaz is actually a win for both sides — your friend gets a welcome bonus, and you earn a referral reward. Just keep in mind that your friend must register using your referral code or link, and the reward is credited once they complete their first deposit.
Playing on a mobile browser is a comfortable option for many new users. You don't need to download any app — just open jatbaaz.best in Chrome or Firefox to access the full platform. Betting, deposits, and withdrawals all work seamlessly in the browser. The app's main advantage is push notifications, but it's entirely optional.
Many users aren't sure where to find their betting records and transaction history. After logging in, your profile has two separate sections: "Betting History" and "Financial Transactions." Bet results and payouts are in one, while deposit and withdrawal records are in the other. If a dispute ever arises, these records can be submitted to support as evidence.
It's perfectly normal if you don't find your question on this FAQ page — not every query can be covered here. But Jatbaaz's Help Center and live chat are available around the clock. Write in Bangla and you'll get a reply in Bangla — no language barrier. For faster resolution, have your deposit TrxID or bet slip number ready when you reach out.
Jatbaaz is always working to keep the user experience as transparent and straightforward as possible. This FAQ page is part of that effort — the goal is for you to find answers before you even need to ask.